Levelvs.Datto
Datto’s legacy, high-cost, and complex tools may not be the right fit for teams looking for efficiency and clear pricing.
Level simplifies RMM with a transparent, user-friendly solution.
Compare Level to Datto
While Datto can feel bloated and costly, Level delivers a streamlined experience with transparent pricing, fast support, and regular product updates. Choose a platform that puts your team first.
Features
| Feature | Level | Datto |
|---|---|---|
| Built-in scripting and automation | ✅ | ✅ |
| Patch management included | ✅ | ✅ |
| Cloud-native architecture | ✅ | ❌ |
| Intuitive, easy-to-learn interface | ✅ | ❌ |
| Transparent pricing, no hidden fees | ✅ | ❌ |
| Fast support from actual engineers | ✅ | ❌ |
| Quick setup with minimal training | ✅ | ❌ |
| Public pricing on website | ✅ | ❌ |
| Self-serve signup, no sales call | ✅ | ❌ |
| Contract flexibility | ✅ | ❌ |
Customer Testimonials
Level gives us the power for only a few technicians to manage hundreds of endpoints from anywhere in the world with real-time insight.
Justin Hayes, CEO, Bascom Logistics
Level boasts top-notch scripting capabilities, handles patch management efficiently, provides robust remote management tools, and, most importantly, it's regularly updated with new features, ensuring I'm always well-equipped for success.
Lance Hietpas, IT Director, YMCA
We’ve been using Level for over a year and have been impressed with our results. We have been especially pleased that Level has continuously improved the product and added features for a reasonable price.
Matt Bolding, Academic Computing Services, Rogers State University
Key capabilities that set Level apart
Level gives you a modern, intuitive RMM experience that works right out of the box. Whether you're patching devices, monitoring systems, or responding to alerts, Level keeps things simple, fast, and reliable. Built for MSPs and IT teams who want powerful tools, not bloated platforms.
100% cloud-native RMM
No servers to maintain, no legacy baggage. Manage everything from anywhere with a modern, browser-based platform.
Easy patching, monitoring, and alerting
Automate the essentials with intuitive workflows that keep endpoints secure, healthy, and visible without extra overhead.
Setup in minutes, not days
Get up and running fast. Deploy agents, onboard endpoints, and configure your environment in just a few clicks.
Start strong with better onboarding
Getting started with a new RMM should be smooth, but many Datto RMM users report frustrating onboarding and long support wait times.
What Datto offers
Feedback from recent users highlights steep learning curves combined with limited onboarding assistance, making it difficult to gain traction quickly. Some describe support as slow or unresponsive, with new customers left to troubleshoot complex features on their own.
Where Level stands out
Level RMM offers hands-on onboarding, guided by engineers who know the platform inside out. Support is fast, helpful, and human, so your team never gets stuck waiting for help or digging through documentation to get answers.
Count on stability in the cloud
Reliability is non-negotiable for an RMM platform. Datto RMM has faced criticism for cloud outages and poorly timed system maintenance. Users have experienced unexpected outages during critical business hours, which can disrupt IT operations and create downstream issues for clients. System updates or maintenance sometimes roll out without enough notice or planning, catching teams off guard and reducing trust in the platform.
Where Level stands out
Level RMM is built for uptime, with a cloud-native architecture that emphasizes performance and availability. Maintenance windows are clearly communicated, and updates are designed to avoid disrupting your workday.
Reduce the alert noise
Too many false alarms can wear down your team. Datto RMM users often report alert fatigue from excessive or redundant monitoring notifications. Alerts during patch windows or site-wide outages can flood dashboards and ticketing systems with unnecessary noise. Fine-tuning alert policies often requires manual configuration and trial-and-error, eating up valuable technician time.
Where Level stands out
Level RMM helps teams stay focused with smart defaults and customizable alert policies that adapt to your environment. Intelligent suppression prevents floods of redundant alerts during planned or known outages, so teams stay informed without being overwhelmed.
Deliver unparalleled client support
Deliver unparalleled client support with our suite of endpoint management tools—start for free today.
Metrics
- 68% IT issues resolved remotely
- 428+ Average manhours saved monthly
- 36% Reduction in support costs
- 14% Increase in client satisfaction
Pricing
Simple, transparent pricing that grows with you.
Always know what you’ll pay. No hidden fees. Cancel anytime.
Pay as you grow
$2 per device, per month
Features available
- Remote control
- Automation pipelines
- Background management
- Monitoring and alerting
- Patch management
- Scripting
- Asset and inventory tracking
- Integrations and Public API
- Strong security
Start your 14-day free trial today.